Solution Architects

Job Description

The Solution Architect will be responsible for evaluating customer needs and requirements through strategic discovery, utilizing technical thought leadership, discussing industry best practices, and presenting our product offerings to prospects and customers based on each customer’s specific business requirements, as well as recommending and proposing solutions to our customers with a goal to become a trusted advisor by highlighting how our products solutions enabling digital business strategies.

This opening is in Bentec Digital Solutions’ Technical Solutions Transformations Organization and is focused on our Cloud Computing and IT Solutions

Responsibilities

• Direct and attend customer meetings in person and via collaboration tools, prepare and deliver technical proposals and presentations with the appropriate level of business acumen for the audience, provide broad scope responses to solution and technology questions, demonstrate advanced solution selling abilities and effective, pro-active customer communications, and interact with all levels of customer’s management team.
• Evaluate and identify our customer’s business and technology goals, conduct full technical discovery, and architect client solutions to meet gathered requirements
• Assess business and operations impacted by technology, craft and propose custom solutions that differentiate Bentec’s services, and meet customer’s requirements and goals by asking probing questions that are meaningful to the customer to collect information that enables the sales team to be more effective and responsive to customer’s needs
• Independently complete extraordinarily complex and custom designs and advise customers, sales and customer success on technical aspects of proposed solutions including fit to customer’s needs, features, availability, etc.
• Provide thought leadership and internal feedback to product management, sales and customer success management teams regarding the customer experience, product features/functionality, and service implementation/management.
• Act as customer advocate, participate in pre-sales efforts including technical sales presentations, architecture design discussions, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops
• Deliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicable, and contribute to the development of technical sales strategy
• Design, architect and demonstrate visionary solutions in a way that closely reflects our customers technology roadmap.
• Support local sales teams in pursuit of key business opportunities, engage customers to address aspects of the data lifecycle
• Collaborate with Client Success Executive/Manager, Solution Sales Overlay teams, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer
• Develop relationships and communicate with senior level customer technical staff and line of business executives and provide consultative guidance and solution design to large enterprise or government customers.
• Proactively orchestrate & conduct discussions with clients across many levels including C-level, VPs and Directors within IT
• Conduct discussions with internal stakeholders to assess Total Cost of Ownership & evaluate Return on Investments for large enterprise customers when identifying & crafting customer solutions, complex deal discussions with internal ecosystem including sales, customer success, product & engineering that consider not only technical design but also the customer experience requirements and implications throughout the stages of the customer journey, crafting solutions that achieve the customer’s desired business outcomes with sophisticated operational models across multiple Bentec technology pillars.

What We Look for in a Candidate

• 5+ years of experience with technology focused on pre-sales, engineering, consulting or similar background
• Technical pre-sales and consulting experience with a progressive track record of increasing levels of solution complexity and responsibility
• Knowledge of Enterprise Architecture and Design with ability to act autonomously across multiple technology areas, and a demonstrated proficiency of technical solution knowledge across a minimum three of the four Bentec technology pillars (global network infrastructure, edge cloud capabilities, connected security, communication, and collaboration services).
• Highly pro-active, consultative, creative, and positive with a can-do attitude even in the most difficult circumstances.
• Expert problem-solving skills and ability to methodically understand and resolve complex issues across multiple products to integrate into a seamless customer solution with demonstrated ability to focus ambiguous customer needs into specific, deliverable requirements with a strong focus on creative solution development
• Ability to work independently, part of a team or pull together and direct a team to build complex customer solutions
• Must be able to build strong team relationships and easily transfer technical information, work under pressure with tight deadlines and on multiple projects simultaneously, very detail oriented and a high degree of accuracy
• Excellent presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences that articulate the business value of the technical solution
• Some Travel required

Preferred Qualifications

• B.S. Computer Science, Engineering, MIS or equivalent work experience in the private sector or military
• Industry certifications: In 2 or more specialized technologies
• Experience in solution consulting – ITIL
• Strong understanding in Cloud & Architecture design
• Strong understanding in Network Functions Virtualization
• Strong understanding in Security solutions.